Sr. Supervisor, Functional Capabilities

Deliver & administer functional & non-functional training courses. As well as
design and develop all developmental activities for relevant accounts.

about you

Education
* Bachelor's degree in Telecom /communications engineering or Business Informatics
* Certificate/Diploma in HR or training is preferred; or previous Training.
Experience
* Minimum ‎5 years of experience, ‎3 of which in a similar field in a corporate environment.
* Good knowledge of training providers in Egypt and the Middle East.
* Good knowledge of learning & Development tools and processes
* Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP, IT)

skills

• Fluent English both spoken and written.


• Excellent computer working skills.


• Good internet searching and presentation skills.


• Flexible and able to learn and apply new knowledge.


• Result oriented with an ability to meet tight deadlines.


• Very strong communication skills and able to work within a team.


• Planning and organizing skills.


• Customer and quality oriented.


• Creative thinking and analytical skills.

department

Human resources & corporate support
* Conduct training sessions as part of the Induction Program for all new hires on Orange products, services, systems and related skills.
* Deliver the Field experience as part of the induction program.
* Conduct training sessions as part of the functional training plan.
* Evaluate the new hires in the induction through different assessments and role plays.
* Ensure regular updates to the materials.
* Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
* Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
* Design and conduct training sessions for soft skills.
* Ensure standard quality checks of training delivery and administration as per the department's policies.
* Assist in the administration of training programs.
* Ensure consistent information and skill delivery in all training activities provided to employees.
* Keep training material updated with new product and services or any other related changes.
* Issue activities and progress reports to document work process.
* Revise all sources of information to ensure updated data collection and knowledge.
* Design & Implement functional academies with their related structure & content.
* Work on RFPs & review supplier's proposals.
* Handle supplier relations & related logistics.
* Design structure of internship program as Induction, employability skills training, celebration, update website & social networks content.
* Develop all related forms & communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees.
* Handle all employee related communications & logistcis for corporate programs as sending confirmations, updating Oracle system with their attendance, opening courses, etc.
* Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
* Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
* Track the training budget versus expenses for the concerned departments.
* Develop channels to stay connected with employees and assess potential needs.

contract

Regular