Supervisor, Human Resources – Customer Care

Implementing various HR activities within the assigned function in alignment
with corporate HR guidelines and policies. Ensuring better understanding to
the departments needs and enhancing the perceived value of HR to all
stakeholders while establishing credibility and trust.

about you

Education
* University degree from a reputable university.
* Post graduate studies in HR are highly recommended
Experience
* Minimum ‎4 years of experience, ‎2 of which are in HR.

skills

• Very good English both spoken and written.


• Excellent computer skills.


• Strong presentation and communication skills.


• Multitasking capability (able to manage several activities concurrently).


• Flexible and adaptable (performs well in diverse and challenging environments).


• Strong organizational skills (can work around barriers without invoking higher authority).

department

Human Resources & Corporate Support

• Follow-up and ensure timely gathering of HC requests during each budget exercise.


• Receive and challenge annual HC budget requests (permanent and off-payroll), from assigned functions, based on functions strategic demands in alignment with company business directions.


• Submit to corporate HR the justified HC submissions.


• Reflect approved HC on organization charts and ensure regular update of job descriptions.


• Validate new hire requests against the HC plan of assigned departments.


• Search for and screen potential profiles to match requested entry level up to professional positions descriptions from all defined recruitment sources.


• Conduct relevant tests and competency based structured interviews for short-listed candidates.


• Agree with department hiring manager on final selection to proceed with offer stage.


• Communicate job offers to candidates following corporate HR general guidelines and compensation structure for entry level up to professionals.


• Give selected candidate the pre-employment medical checkup letter along with a list of needed personnel documents.


• Receive and validate personnel hiring documents submitted by the candidates and obtain their signature on form ‎1 for social insurance and obtain new hires signature on hiring contract.


• Send new hires confirmation details to corporate HR for necessary actions.


• Ensure proper on-boarding of new employees.


• Ensure completion of appraisals through close follow up with people managers to meet deadline.


• Review and challenge cascaded objectives to ensure being smart and aligned with departmental objectives.


• Identify the functional training needs and budget and send to concerned teams for validation.


• Ensure employees timely enrollment in the training plan, through HRMIS, as per the announced deadlines and that their courses are relevant to their PDPs.


• Provide continuous counseling to employees on their development needs and advise them on relevant training programs.


• Support Training team in sending out training invitations, evaluations data entry, course opening and observation and reporting no shows/late arrivals to respective management or undertakings.


• Receive promotion requests and validate against set criteria and guidelines and send final lists to corporate HR for further actions.


• Advise, guide and support managers on all matters related to ethics and employee relations to ensure a fair and consistent approach.


• Attend the employee grievance and workplace discipline cases with the employee relation department.


• Attend the exit interviews meeting, analyze the reason of resignation.


• Receive promotion requests and ensure validation against set criteria and guidelines for further actions.

contract

Regular