Corporate Service Unit Officer

Date: Nov ‎4, ‎2022
Location: New Cairo Branch (EGY66), Egypt
Company: AL AHLI BANK OF KUWAIT

Job Purpose

Provides an efficient and qualified service to existing / prospective
Corporate customers

Key Accountabilities

• Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.


• Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.


• Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.


• End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .


• Preparing Customer requests reports that are relative to account position and account dues position.


• Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.


• Handling Customer requests that related to trades and settlement


• Handling the whole Foreign Exchange process

Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

• Understanding of corporate banking products and services.


• Knowledge in accounting policies & standards and financial analysis tools & technique.


• Effective communicating skills


• ‎1 to ‎5 years banking sector experience - specifically in Customer Service


• Preferably Obtained Credit course

Competencies & Skills

Customer Centric,
Effective Communication,
Professional Ethics,
Result Focus,