Client Manager

Job* : Institutional Banking
Primary Location : Africa & Middle East-Egypt-New Cairo
Schedule : Full-time
Employee Status : Permanent
Posting Date : ‎25/Jul/‎2023, ‎5:15:‎10 AM
Unposting Date : Ongoing

RESPONSIBILITIES
* The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health.
* The Client Manager supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.
Business
* Provide direct support to the RM by proactively:
* Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF
* Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench
* Reviewing client profitability and opportunity to increase customer utilisation
* Liaising with IMO and Credit Analyst teams to ensure seamless client onboarding and credit monitoring
* Actively engaging and collaborating with Clients, RMs and Product Partners to understand and respond to any issues relating to the ongoing account maintenance, including highlighting any unusual utilization patterns to coverage teams.
* Effectively partnering with IMO, CA, Legal, Compliance, Operations and Servicing teams as required to ensure client expectations are met or exceeded
* Where there are client account maintenance related issues / concerns, ensure resolution and escalate to the CM Team Lead / Head as appropriate
* Co-ordinate and liaise with FAM's to support network business
Processes
* Ensure adherence to all internal/regulatory policies & regulations e.g. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
* Identify and escalate to the CM TL / CM Head any operational risks relating to the client portfolio and define process improvement ideas to resolve or mitigate these risks
* Work with Operations, Hub and Client Services teams to rectify ops related issues or post trade queries / concerns.
Risk Management
* Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
* Ensure deeper understanding on credit risk including default risk and fraud risk
* Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance
* Escalate any identified Operational Risk issues to the CM Head/Lead or BORM
* Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purpose
Governance
* Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
* Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead to achieve the outcomes set out in the Bank's Conduct Principles
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
*Key stakeholders
Internal:
* GAM / FAM / RAM
* Credit Analyst
* Product Partners
* Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
* Country Leadership team
External:
* Clients
* Legal firms, Audit
Other Responsibilities
* Embed Here for good and Group's brand and values
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
* Multiple functions (double hats)
QUALIFICATIONS
* Bachelor degree in Banking or Finance preferred.
* Ideally ‎3+ years experience in banking or other relevant environment
* Risk & AML certified as stipulated by Bank policy for Client Manager role
* Languages: English and/or local language skills as relevant to country requirements
Role Specific Technical Competencies
* Bachelor (or higher) Degree in Finance or Accounting or Economics
* Strong Communication Skills
* Stakeholders Management
* Understanding of Regulatory infrastructure
* Understanding of Financial Crime risk
* Understanding of Banking products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For
more than ‎160 years, we've worked to make a positive difference for our
clients, communities, and each other. We question the status quo, love a
challenge and enjoy finding new opportunities to grow and do better than
before. If you're looking for a career with purpose and you want to work for a
bank making a difference, we want to hear from you. You can count on us to
celebrate your unique talents. And we can't wait to see the talents you can
bring us.
Our purpose, to drive commerce and prosperity through our unique diversity,
together with our brand promise, to be here for good are achieved by how we
each live our valued behaviours. When you work with us, you'll see how we
value difference and advocate inclusion. Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and
benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
* Time-off including annual, parental/maternity (‎20 weeks), sabbatical (‎12 weeks maximum) and volunteering leave (‎3 days), along with minimum global standards for annual and public holiday, which is combined to ‎30 days minimum
* Flexible working options based around home and office locations, with flexible working patterns
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
* Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers