Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm
Jumeirah Island in Dubai. The hotel features ‎391 guest rooms and suites with
dedicated Fairmont Gold rooms and lounge. A total of ‎11 food and beverage
outlets on property offer international dining options including Michelin
Guide recommended ‎2022 and ‎2023 Little Miss India, Frevo - Brazilian Churrasco
experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen,
The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an
expansive pool and beach area with a health club, Willow Stream Spa and the
Fairmont Falcons Kids' Club.

Job Description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.


• Adheres to and executes all job task checklist points.


• Perform registration process by obtaining data from guest and by observing the established guidelines.


• Review all Group Resumes, VIP reports, daily business reports.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.


• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.


• Cash handling and credit processing as required, to include Gift Card redemption.


• To support the Concierge or Telephone Operator as required.


• Resolve guest complaints or otherwise follow up with manager.


• Review room queue and work with Housekeeping to expedite turnover.


• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.


• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.


• Post applicable charges for late check-outs requests.


• Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.


• Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.


• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.


• Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.


• Drive and champion ALL loyalty program.


• Drive FO Up selling program.


• Be familiar with hotel services and promotions and promote them.


• Use Royal Service Manager as the main method of communication throughout the department as required for communication.


• Take and deliver accurate and timely guest messages.


• Respond to queries positively.


• Follow department policies, procedures and service standards, including all safety policies.


• Other tasks as assigned.

Qualifications

• Passion for guest service.


• Excellent written and verbal communication, interpersonal and leadership skills.


• Highly organized, results-oriented with the ability to be flexible and work well under pressure.


• Degree or Diploma in Hospitality Management is an asset.


• Fluency in English, and at least one additional language


• Minimum of ‎1 year previous Hotel experience is an asset.


• Must have the ability to handle a multitude of tasks and Guest requests.


• Knowledge of Micros-Fidelio Property Management System an asset.


• Ability to work independently and prioritize responsibilities.


• Experience with a Hotel loyalty program an asset.


• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
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