Customer Service Representative- Virtual Banking

؜ - ؜wafra ؜ -
Advertiser's site

Job details

Job Description



  • Interact with customers and service all transactional requirements.

  • Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).

  • Service standards as defined to be adhered at all times.

  • Any other assignments as defined by the Manager or Supervisor from time to time.
    -Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.

  • Ensure accuracy of the information provided to customers, request support from Operations Officer if required.

  • Keep customer information confidentiality.

  • Abide by IT Security policy and procedures.

  • Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.

  • Number of calls answered and average time of call as per industry standards.

  • Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.

  • Fast response and process to financial and non-financial.

  • Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.

  • Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.

  • Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.

  • Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.


Skills



  • Planning and organizing

  • Communication

  • Client Focus


Easy Apply

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Job Summary

  • Advertiser: Commercial Bank of Kuwait
  • Announcement date: 05/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: wafra
  • Salary: -
  • Phone number: -

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