Manager, Functional Capabilities & Digital Learning

Managing the functional capabilities team responsible for the training
activities within Orange Egypt.

about you

Education
* Bachelor's degree in Telecom /communications engineering or Business Informatics
* Certificate/Diploma in HR or training is preferred; or previous Training.
Experience
* Minimum ‎8 years of experience, ‎5 of which in a similar field in a corporate environment.
* Good knowledge of training providers in Egypt and the Middle East.
* Good knowledge of learning & Development tools and processes
* Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)

skills

• Fluent English both spoken and written.


• Excellent computer working skills.


• Good internet searching and presentation skills.


• Flexible and able to learn and apply new knowledge.


• Result oriented with an ability to meet tight deadlines.


• Very strong communication skills and able to work within a team.


• Planning and organizing skills.


• Customer and quality oriented.


• Creative thinking and analytical skills.


• Strong strategic orientation


• Excellent Leadership and coaching skills

department

Human Resources & Corporate Support

• Manage training academies and plans for all departments; this includes running training needs analysis, reviewing & updating academies' design, selecting and managing suppliers, setting plans & schedules and evaluating and reporting results.


• Manage & monitor customer interface induction plans.


• Manage products, services & systems' training and avail the required resources.


• Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best.


• Define the different learning tools that could be used within each learning track.


• Work with vendors to offer courses/solutions based upon the needs identified.


• Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement.


• Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines & policies, concept document, albums, forums, worldwide conferences and seminars).


• Track the training budget for the concerned departments and monitor training expenditures.


• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.


• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.


• Issue progress reports to management.


• Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred.


• Manage COPC certification from the training perspective & regular processes/ inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements


• Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge/skill gaps.


• Provide required coaching, support & development for direct reportees and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development.


• Manage Orange Egypt's E-learning platform as well as all digital learning operations within the organization.

contract

Regular