IT Administrator - Manila, Philippines

Location : Philippines, Pasig- Tiendesitas
Job category : Information Technology (IT)
Language :
Transcom is looking for talented individuals like you to join our awesome
team! Be the next IT Administrator for our Transcom Pasig site.

Join our Transcom Family as an IT Administrator

The IT Administrator has a multifunctional role acting as a workstation
administrator, local infrastructure administrator, and primary IT contact for
a specific site. He will be in charge of physical support and maintenance of
any IT equipment of a specific site he is assigned to. The IT Administrator
shall provide first or second-tier user local support and serve as a primary
contact for Service Desk personnel to rely on to resolve service interruptions
or assist end users who seek advice on information technology issues,
products, and services. The position of IT Administrator will be expected to
resolve most information technology-related end-user workstation issues as
well as assist in the deployment of new systems and processes.

Strategy & Planning
* Recommend Workstation (Desktop/Laptop/Thin Client) Hardware & Software Specifications and Configurations.
* Prepare policies and procedures involving Desktop Administration and Support

Acquisition & Deployment
* The Desktop Administrator shall manage or coordinate orders, preparation, and deployment of computers (desktops, laptops, thin clients, etc.)

Operational Management
* Responsible for all computer equipment installations and service. Maintain all hardware/software inventories for personal computers. Coordinate maintenance and repair of all computer peripherals.
* Works with the end users to customize the computer; trains customers on system changes.
* Ultimately responsible for the care and maintenance of the IT Storage room.
* Returns or disposes of leased or obsolete equipment.

As an IT Administrator:
* Provide support to end users at the desk side, for a particular location assigned to him
* Provide instruction and training to individual end users to resolve problems and reduce reoccurrence.
* Responsible for maintaining and support for printers, Fax Machines or Bat Phones
* Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
* Ensures anti-virus software and appropriate security patches are installed timely.
* Assess the need for and implement performance upgrades to PC boxes
* Collaborate with LAN engineer/network administrators to ensure efficient operation of the company's computing environment.
* Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
* Answer and perform moves, adds, and changes (MAC) requests related to Desktop Administration
* Ensure that physical desktop connections are in proper working order.
* Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
* Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
* Develop and maintain an inventory of all computer-related components and equipment.
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
* If necessary, liaise with third-party support and PC equipment vendors.
* Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Write technical specifications for the purchase of PCs, desktop hardware, and related products.
* Assists in planning computer deployment for new areas.
* Responsible for the creation of a standard PC/Thin Client image for all existing and incoming hardware
* Responsible for the creation of documentation on the creation of the standard image for a future state as well as knowledge transfer and disaster recovery
* Creation of software packages for new systems, software upgrades, patches, or as needed.
* Responsible for testing all packages for the impact of deployment and resolving potential issues
* Identify areas of improvement and create an action plan and implement solutions with the assistance of the team
* Mentors and instructs junior members of the team in technical development
* Completes change control forms/plans for deployment projects/updates
* Completes QA test plans/UAT for new deployments and software packages and coordinates and/or assists in the completion of testing.

What we are looking for:

To be successful in this role you must …
* be a College Graduate related to IT and a similar degree
* has ‎2 to ‎3 years of experience in an IT role or an equivalent combination of education and experience.
* Proven working knowledge of software and other IT tools. Experience in call center technology is preferred.
* Good verbal and written English communication skills.
* Experience with the setup and troubleshooting of hardware and software on Windows and Mac computers in a business environment.

What's in it for YOU
Driven by our "Malasakit" culture, we make certain that our team members are
well-cared for. Hence we are proving these employee benefits, which you'll be
able to utilize once you join our team!
*
Day ‎1 HMO
* Meal & Transportation Allowance
* Rice Subsidy
* Clothing Allowance
* ‎24/‎7 Teleconsult
* Free Psychologist Consultation
* In-house & Online Pharmacy
* Scholarship Program
* Retirement Fund
* Free Meal & Medicine (through Transcom's Tap Card Rewards)
* Loyalty Incentives
* Accidental & Life Insurance
* Free Shuttle Service

What Life at Transcom is like
At Transcom, we 're relentlessly committed to our clients and each other.
Every day, someone starts their journey with Transcom. Taking the potential
they have today, and turning it into skills for the future. Getting recognized
for working hard, being a team player, and supporting others. Championing
positive, lasting change in their teams and communities. That's just how we
are at Transcom. Here we care, and root for each other. You're included, just
as you are, from day one. And with the right mindset, there's no end to how
far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core,
is all about an inclusive team that is focused on people. It all comes down to
setting the bar for dignity, equality, and respect. It means that each one
takes part in proactively shaping, cultivating, and building the company we
want to work and live in. This is why genuine concern is so vital to us.