Assistant Reservations Manager

Job Number ‎22156168
Job Category Reservations
Location Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al
Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot, resolve, and document
guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and
coaching employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.