Assistant Manager, Reservations

Assistant Manager, Reservations
(‎9823)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About The Role
Are you a dynamic and communicative person that can motivate and lead the
team? Are you comfortable talking and engaging with guests over the telephone?
Are you passionate about the hospitality industry and giving a unique guest
experience? Are you able to multi-task without compromising quality? If you
possess these skills, we have the perfect job for you at Atlantis Dubai.
As an Assistant Manager, Reservations you will be responsible for assisting
the Manager, Reservations in managing the daily operations. You should be a
continuous source of information to help and assist all the guests &
colleagues in their needs, as well as replying to all incoming correspondence
promptly. You will train all technical skills and service delivery to an
international ‎5-star standard, and oversee service providers, answer questions
and inquiries, troubleshoot problems, provide information, and handle
complaints regarding Atlantis Dubai products or services.

About You
Ideally, we would love you to have a Bachelors' degree with a minimum of ‎2
years' experience working in a Room Reservations environment within the same
role, as well as the ability to contribute and successfully deliver against a
business strategy with an excellent verbal and written communication. Strong
interpersonal skills and very clear and concise communication skills are
required, as is the ability to find solutions and think positively. In
addition, an impeccable personal presentation, patient when dealing with
guests and colleagues, maintain a positive attitude at all times, pay
attention to details, and passionate about customer service. Computer literacy
and Opera systems are imperative, and fluency in English is a must. Due to our
guest's demographics, we are preferably looking for either Russian, Arabic,
Chinese, or French fluent speakers.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.