GTW Operations Agent - DMM

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS:
‎1 - KEY PURPOSE:
Control the movement of shipments in the Clearance Warehouse ensuring
procedures are conducted in accordance with the ISO standards.
‎2- REPORTING RESPONSIBILITIES:
Local hire Laborers - Perform any manual tasks required to facilitate the
general operation within the clearance warehouse.
‎3- KEY WORKING RELATIONSHIPS
CONTACT

FREQUENCY

REASON

a. Internal

Gateway Supervisor

Daily

To report operational status in the warehouse

Gateway Customer Service

Daily

To report the operational status of held shipments and trucks/flights

Gateway Clearance Agents

Daily

To facilitate clearance of shipments

b. External

Customs

Daily

General clearance procedures

‎4- PRINCIPAL ACCOUNTABILITIES:
OUTCOME
(The result/target)

MECHANISMS
(How will you achieve this)

ORDER OF IMPORTANCE

PERCENTAGE TIME SPENT

Ensure shipments are in the correct area

Supervise laborers as required

‎1

‎30%

Ensure shipments are correctly sealed and labeled

Supervise Laborers; Advise other SNAS/DHL staff; View each box and take action
accordingly

‎2

‎20%

Ensure shipments in the warehouse have the correct check-out scans

Scan at each checkpoint within the Gateway

‎2

‎10%

Provision of timely and accurate shipment information

Scanning; Collate shipment flight/truck
‎4

‎10%

‎5 - MAJOR CHALLENGES
Operating in a pressured and changing working environment
‎6 - DEGREE OF SUPERVISION
Shift Supervisor measures incumbents performance based on set standards within
the warehouse.
YOUR PROFILE:
* PERSON SPECIFICATION
* Education
Senior level education .
* Experience
Experience not essential
DHL experience desirable
* Technical Knowledge/Skills
Good oral and written English
E-mail literate
Word/Excel skills an advantage
* Personal Attributes
Stamina (To work in straight shifts in a hot area)
Influencing when operating with customs
* COMPETENCIES
INFLUENCING THE BUSINESS

PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to internal
and external customers in a helpful, friendly and honest manner.

PLANNING & ORGANISING: Establishing a course of action for self and others
to accomplish goals. Establishing priorities, keeping track of progress and
ensuring follow-up.

INTERPERSONAL / COMMUNICATION

TEAMWORK: Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating understanding of how own
role fits within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with the status
quo. Setting high standards and challenging goals and continually striving to
reach or exceed them.

ATTENTION TO DETAIL: Showing a general concern for all aspects and details
of the job, accurately checking own work and monitoring data.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and
remaining calm, objective and controlled in responding to urgent situations.

PROBLEM SOLVING

ANALYTICAL THINKING: The ability to systematically think through a
situation logically and accurately. Analysing all relevant data when making
decisions and providing recommendations.

INFORMATION SEEKING: Drive to seek out and assemble relevant information
and data from a wide range of sources, ensuring that information gathered is
relevant and adds value.

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy,
services, products, organisation, procedures and business processes.

FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of
technical and professional knowledge and skills in job related areas. Keeping
up-to-date with trends and developments in area of expertise. Knows where to
get in-depth expertise on specific technical areas.

OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!