Customer Service Claim Specialist

؜ - ؜10th of ramadan city ؜ -

Job details

Description
When you are looking at a city's skyline or the grilles on the latest cars and
trucks, chances are you're seeing our products. Through guardian glass, a
guardian industries company, we make high-performances, energy efficiency
glass for home and building.
Guardian industries is ‎18,000 people working to make productions that improve
people lives.
To learn more, visit our website: https://www.guardian.com .
We are looking for you to become our Claims Admin to join our Customer Service
team, at 10th of Ramadan City, Egypt.


What You Will Do In Your Role


In this role you will be working as part of a dynamic administration team
within the Continuous Improvement and Process Excellence Capability Department
for Egypt, 10th of Ramadan. The role will take full responsibility to carry
out tasks, activities and projects that support the Customer Service & Supply
Chain Business Segments. The role will report to continuous improvement and
transformation leader.


The Experience You Will Bring


Requirements:



  • Enter and record customer complaints

  • Follow up with internal Guardian departments on open customer complaints - ensure the business takes appropriate decisions to reach Service Level Agreements (SLA's). Escalate if necessary.

  • Raise customer credit/debit notes because of internal investigation on each claim.

  • Gain full knowledge & understanding of Guardian's quality management system to become a focal point for any concerns or deep dive purposes.

  • Create & Develop reports for the department and internal Guardian usage.

  • Be involved in continuous improvement and digital transformation projects, and support on salesforce implementation on claim management.

  • Support Inside Sales department in other administrative tasks i.e., Customer Database management, Audits, creating DNs for Aged MTO, ad-hoc actions.

  • Creation of long-term supplier declaration as per customer requests.

  • Back up for Inside Sales capability - Order fulfilment processes.


What Will Put You Ahead



  • Fluent in spoken and written English.

  • Able to proactively identify areas for improvement to processes and systems

  • Computer & IT Literate - experience of using Excel

  • Strong customer focus and service mindset

  • Efficiency, accuracy, and attention to details

  • Self-motivated

  • Interpersonal and communication skills

  • Enthusiastic and team spirit

  • Adaptability and flexibility.

Job Summary

  • Advertiser: Koch
  • Announcement date: 29/04/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: 10th of ramadan city
  • Salary: -
  • Phone number: -

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