Order Management Manager

؜ - ؜ينبع' al bahr ؜ -

Job details

Jotun 's story in the Middle East, India and Africa (MEIA) region began in
‎1962, and has grown to include ‎18 legal entities committed to achieving
success and growth of the Jotun Group. Throughout our history, we have focused
on providing our employees with meaningful and challenging work, rewarding
them through continued learning and development, underpinned by our values of
Care, Loyalty, Respect and Boldness.

Jotun Saudia Co. Ltd., established in ‎1984, is one of the key markets within
the MEIA region. With ‎2 production facilities, ‎5 warehouses and more than ‎450
employees, we aim to further strengthen Jotun 's position in Saudi Arabia
through ambitious market growth plans that focus on innovation, efficiency and
profitability.


Order Management has responsibility for managing customer order activity
through the order fulfillment cycle. Responds to customer inquiries by
researching status for shipments, past dues and expedites.
JOB DESCRIPTION
Responsibilities:



  • Lead the Order management department in line with Leadership Expectations and tools to develop, coach and guide its members to ensure a workforce which is competent, engaged and enabled to meet Jotun's current and future needs

  • Manage Order management function activities to ensure high performance to reach or exceed customer expectations by setting standard procedures and professional approach

  • Oversee all aspects of the Order management function to troubleshoot processes and procedures and make improvements.

  • Coordinate with team member to ensure the standard of order processing is maintained.

  • Set and monitor order handling targets/KPIs and monitor the performance of the team to ensure that these targets are achieved.

  • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure and in line with local and group regulations and procedure

  • Monitoring and evaluation of all order issues

  • Process export orders and the respective shipping processes with prioritization of different shipments

  • Ensuring an appropriate order flow with the compliance to organizational policies
    QUALIFICATIONS
    Education:
    Bachelor
    Language:
    Arabic, English
    Work Experience:
    PF Customer Service
    Other qualifications (certificates, skills etc.):
    Customer Service Orientation, Detail-Oriented, Enterprise Resource Planning
    (ERP), Microsoft Office, Practical Problem Solving, Process Orientation
    PERSONAL QUALITIES AND WHAT WE OFFER
    POSITION INFORMATION
    Company:
    Jotun Saudia Co. Ltd.
    Scope Of Work:
    Local


Contract Type:
Regular
CLOSING DATE (dd.mm.yyyy)
‎29.11.‎2022


CONTACT RECRUITER:


AlFarsi, Renad (ريناد الفارسي), Talent Acquisition Executive,
[email protected]

Job Summary

  • Advertiser: Jotun Group
  • Announcement date: 15/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: ينبع' al bahr
  • Salary: -
  • Phone number: -
  • Email:

    Show email

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