Front Office Manager

؜ - ؜Mecca ؜ -

Job details

Front Office Manager


Providing engaging, sincere, personalized service is one of the ways our Front
Office Colleagues and Leaders are turning moments into memories for our
guests
at Fairmont Hotels & Resorts. Showcase your leadership and
interpersonal strengths as Front Office Manager, where you will lead our team
of service ambassadors, maximize Front Office operations and ensure
exceptional guest service.


Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located
only a few steps away from the Masjid Al Haraam and the Holy Ka'aba. This
‎76-story hotel, one of the world's tallest, is the focal point of the Abraj Al
Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel
authentic hospitality is seen throughout ‎858 rooms.
Summary of Responsibilities:
Reporting to Director of Rooms, responsibilities and essential job functions
include but are not limited to the following:



  • Consistently offer professional, friendly and engaging service

  • Lead and manage all aspects of the Front Office department and ensure all service standards are followed

  • Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices

  • Handle guest concerns and react quickly, logging and notifying proper areas

  • Conduct regularly scheduled departmental meeting

  • Manage the departmental budget

  • Balance operational, administrative and Colleague needs

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned


Qualifications:
* Previous leadership experience required
* Previous Property Management System experience required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline preferred
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Summary

  • Advertiser: hosco
  • Announcement date: 19/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Mecca
  • Salary: -
  • Phone number: -

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اللغة: العربيّة