A Store Manager plans and directs the day-to-day operations of the store.
Develop strategies to improve customer service, drive store sales, increase
profitability, create store policies and marketing programs that will increase
sales and grow the existing customer base. Maintain high store standards and
conditions and foster a positive environment.
Key Accountabilities:
Process
Implements all store processes and Scores satisfactorily in Compliance Checks
& Audits.
Complies with Safety and Security norms and meets local legal requirements.
Works with the Concept Teams in maintaining Concept merchandising guidelines.
Complies with all ORPOS / SIM / System Compliances.
Financials
Proactively works with the store teams to achieve and exceed the Store Sales
targets.
Analyses Business Reports to drive key actions for self and the store teams.
Aims to maximize the Average Transaction Value, Unit Per Transaction and
conversion.
Responsible for minimizing Shrinkage, works on Stock Loss Action Plan.
Manages Controllable costs / expenses effectively.
People
Responsible for managing performance for store staff by setting KPIs and
tracking it periodically.
Coaches and gives development feedback to store teams, provides training
support.
Creates a second line who is prepared to take up succession roles.
Delivers Company Code of Conduct and People Processes.
Customer
Lead by example and makes sure he and the store teams deliver excellent
Customer service.
Attends to customer queries and complaints and prioritizes escalations keeping
in mind – Customer Comes First.
Continues to expand the Shukran Loyalty Customer base.
Knowledge, Skills & Experience
Education
Graduates / High School with Diploma
Language
English – Mandatory
Arabic – Beginner / intermediate
Job Experience
3 - 5 Years.
Technology
Basic MS word.
Skills
A Store Manager plans and directs the day-to-day operations of the store.
Develop strategies to improve customer service, drive store sales, increase
profitability, create store policies and marketing programs that will increase
sales and grow the existing customer base. Maintain high store standards and
conditions and foster a positive environment.
Key Accountabilities:
Process
Implements all store processes and Scores satisfactorily in Compliance Checks
& Audits.
Complies with Safety and Security norms and meets local legal requirements.
Works with the Concept Teams in maintaining Concept merchandising guidelines.
Complies with all ORPOS / SIM / System Compliances.
Financials
Proactively works with the store teams to achieve and exceed the Store Sales
targets.
Analyses Business Reports to drive key actions for self and the store teams.
Aims to maximize the Average Transaction Value, Unit Per Transaction and
conversion.
Responsible for minimizing Shrinkage, works on Stock Loss Action Plan.
Manages Controllable costs / expenses effectively.
People
Responsible for managing performance for store staff by setting KPIs and
tracking it periodically.
Coaches and gives development feedback to store teams, provides training
support.
Creates a second line who is prepared to take up succession roles.
Delivers Company Code of Conduct and People Processes.
Customer
Lead by example and makes sure he and the store teams deliver excellent
Customer service.
Attends to customer queries and complaints and prioritizes escalations keeping
in mind – Customer Comes First.
Continues to expand the Shukran Loyalty Customer base.
Knowledge, Skills & Experience
Education
Graduates / High School with Diploma
Language
English – Mandatory
Arabic – Beginner / intermediate
Job Experience
3 - 5 Years.
Technology
Basic MS word.
Skills
Job Description The Assistant Store Manager assists the Store Manager in motivating and inspiring their team to achieve store productivity goals. They help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales. …
\- A store manager is required to handle everything in the store and learn how to manage employees in an efficient manner
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