Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swiss otel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia.
The hotel offers ‎1624 elegant rooms and suites with modern design,
complementing the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swiss otel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

Greets and registers guests, provides prompt and courteous service, and
maintains/closes out guest accounts while standing at the Concierge, Front
Desk, utilizing a computer, to meet the high standard of quality.
Key Roles & Responsibilities, Including the following:
* Responsible for providing personalized solutions to all guests needs and requests.
* To greet, welcome and farewell guests pleasantly and professionally.
* Required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of teamwork and a sense of responsibility to uphold the Swissotel Al-Maqam Mecca.
* To complete the registration process by accurately verifying, inputting, and retrieving information.
* To promptly answer the telephone and respond to all guests inquiries with accurate information.
* To be familiar with all the facilities and services offered.
* To be timely, accurate and courteous during all interaction with guests.
* To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
* To keep uniform neat and clean and be well groomed.
* To work closely with bell staff to ensure smooth arrival and departure of guests
* To be punctual and have excellent attendance.

Qualifications
*
To offer assistance to all guests in making reservations and arrangements for
dining...,activities and tours; for example, limousine services, theatre
tickets, sporting events
* To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
* To log reservations, create confirmations and itineraries, provide information and be well versed
* All other duties as assigned
Your team and working environment:
* Abraj Al-Bait Towers, located near the Haram and the Kaaba
* Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information
* Prior experience working with Opera or a related system
* Fluency in English