IT Internal Support Supervisor.Infrastructure & Operations - (
220001WV )
Description
Job Purpose
Leading and managing the internal support team in providing full support
"Fixing problems-Deployments-Upgrades-Assisting in installation & user of
product-Supporting in new systems & solutions testing-Managing & maintaining
server (WSUS, MDT, Eagle Eye)" to all client-side related problems as a second
line of support. Provided support covers operating systems, applications and
SW, HW assessments, etc… & provide support for customers personal devices
through We Support Service and provide IT Technical advice for customers
Manage and support all client-side related projects, when it comes to new
services provided, or new ideas introduced, for client machines located inside
main buildings.
Report To Position Name
Support Services and Quality: Enhance provided end-to-end support services
Maintain SLA and Quality levels for all operational incidents Ensure
proper functionality of remote Machines in terms of SW and HW Utilize
automation technologiesTechnical development and innovation: Learn and apply
new concepts under the category of MDTs, like SCCM, scripting PS, etc…
Empower research and development methodologies Work on and apply problem
management concepts Leading and managing: Share and play an active role in
decision making processes along with developing best team Build and develop
the best team
Qualifications
QUALIFICATIONS_ESSENTIAL
Essential - Bachelor grade in engineering, or computer and information
systems, or any related and relevant major. - Excellent knowledge of scripting
techniques and automation tools. - Excellent knowledge of Microsoft deployment
tools (MDT). - Excellent knowledge of Microsoft system centre configuration
manager (SCCM). - Very Good knowledge of virtualization techniques and
solutions. - Very Good knowledge of DB concepts. - High ability to
troubleshoot and analyse problems. - High ability to communicate and explain
technical problems in non-technical context. - Effective leadership and
communication skills
QUALIFICATIONS_DESIRABLE
NA
EXPERIENCE_ESSENTIAL
6-7 years of experience in the technical support field
EXPERIENCE_DESIRABLE
NA
CERTIFICATIONS_ESSENTIAL
Essential - ITIL Foundation Certified. - MCSE 2012 Certified - MCITP/MCTS 2012
Certified Desirable: - Attend PMP course. - Attend "Managing people" course.
Job : Supervisor
Organization : Etisalat-Misr
Entry Level
Job Posting : 04/Sep/2022, 2:51:17 AM
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