Field services Engineer - ( 220001T2 )
Description
Job Purpose
To handle Enterprise Maintenance/ MISP Network Field tasks plus ADSL
Maintenance/Home visits trouble tickets an appropriate time to ensure
efficient and smooth service.
Report To Position Name
* Contact Principle Engineer to get daily tasks and take the proper action "Physical or configuration"
* Communicate with TE represented engineer to fix Network problem specially that located in TE site "TE Fiber Rooms"
* Refers to Principle Engineer all non-routine or abnormal Network problems to ensure repair of problem on time and with standard quality.
* Confirm with Principle Engineer after solving the case to move to another site if needed.
* Update Principle Engineer by every action taken to ensure the accuracy of tickets status and the availability of the updated information when needed.
* Prepare a weekly report to Principle Engineer with hardware stored with him.
* Accept all new items that installed by Network Deployment team/External vendor.
* Make field visit for Enterprise customer that's needs engineer with Laptop (Microwave, 3G, WIFI and Leased line)
* Attend with technician/Sr. technician any sophisticated physical problem that's related to any fiber connections inside/outside TE central office and customer side and confirm their troubleshooting steps.
* Refers to Field Service Principle Engineer all non-routine or complicated maintenance problems to ensure repair of problem on time and with standard quality.
* Has ability to handle ADSL Maintenance/Home visit trouble tickets if needed.
* Ready 24/7 for any incident/alarm happened in MISP network
* Make daily check on super core site "devices status, Air Conditions, firefighting system and site environment"
* Prepare & Present a daily report to Field Service Senior Supervisor to indicate quantity and quality of closed tickets.
Qualifications
QUALIFICATIONS_ESSENTIAL
* Bachelor Degree
* V. Good in both spoken & written English & Arabic language is required.
* Good in Arabic and English languages (written & spoken)
QUALIFICATIONS_DESIRABLE
NA
EXPERIENCE_ESSENTIAL
* Minimum 1 year of experience
EXPERIENCE_DESIRABLE
NA
CERTIFICATIONS_ESSENTIAL
Job : Engineer
Organization : NOL Business Group
Entry Level
Job Posting : 06/Sep/2022, 7:18:35 AM
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