Engineer - Field Services

Additional details
Level
P1
Requirement location
Saudi Arabia - Jeddah
Number of Position
‎1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
Field Services - Tech Ops
Job Description
Required Skill
Technology - Hardware and Networking|Installation, configuration, maintainance
& repair
Technology - Windows Operating System|Installation, configuration and
management
Technology - Exchange and Mobility Clients|Installation & configuration
Technology - Audio, Video support|Installation & configuration
Technology - End Point Security|Antivirus management, data encryption, DLP,
desktop firewall, VPN, AD policies
Process - IT Operations Management|Vendor Management
Behavioral - Aptitude|Communication
Details
Responsibilities
Field Services support Engineers ‎20 primary responsibility is to provide
support to an organization 20s IT systems to help them meet their business
goals, this is done by ensuring that all computers and networks operate
efficiently with high uptime. As a desktop engineer, you may need to assemble
and install client desktop computers and assist the end-user in securing their
hardware. This role also involves hands & feet support for various IT support
teams to perform activities related to periodic maintenance to handling
individual systems hardware, software, and network queries

‎1. To support daily technical support activities for computers & all other
end point devices
‎2. Update the support ticket with the progress
‎3. To set up and test desktop computer peripherals
‎4. To perform the system changes adhered to organizational policies
‎5. Conduct remote desktop troubleshooting to en
‎6. Maintain technical documentation in association with other functional
departments

Technical Skills
Hardware and Networking:
‎1. Ability to differentiate between different type of IT assets
‎2. Ability to identify & locate end point devices (mac address, physical and
logical location)
‎3. Ability to install and configure end point devices
‎4. Ability to configure extended devices (such dual screen)
‎5. Ability to collect errors (from end points, applications, printers) &
triage
‎6. Ability to utilize OEM tools, if any. Ability to run self-tests, as
prescribed by OEM
‎7. Ability to carry out HW to isolate issues (through beep alerts or error
codes)
‎8. Ability to fix Physical connectivity of LAN, phone, peripherals etc. (such
as connect to NW port, connect to interfaces of parent / child devices)

Windows Operating System:
‎1. Ability to Install and troubleshoot different versions of Windows OS
independently. E.g. Windows XP. Windows ‎7, Windows ‎10 and Windows ‎11
‎2. Understanding of desktop applications and how do they work, installation &
uninstallation
‎3. Understanding of domain setup & ability to add / remove computers to
domain
‎4. Ability to update Group policies
‎5. Ability to carry out Disk management, Disk Encryption, Wireless
configuration
‎6. Ability to check utilization and availability, ability to perform start up
and shut down services by following SOP
‎7. Ability to deploy gold images on multiple desktops using SOP, Ability to
install and configure client applications independently

Exchange and Mobility Clients:
‎1. Ability to Install and configure email client, troubleshoot connectivity
issues
‎2. Understanding of different versions, limitations, features & license
requirements of email client

Printer management:
‎1. Ability to troubleshoot and manage service calls for printers & copiers
locally and remotely

Backup and Recovery:
‎1. Technical understanding of native backup management tools & different
types of backup
‎2. Ability to isolate system issues to back up job issues
‎3. Ability to provide SOP based support for configuring & troubleshooting
backup related issues

Audio, Video support:
‎1. Understand the functionality of Audio, Video