Policy Management Officer

We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive, and travel
insurance. Allianz Partners is a global family of over ‎19,000 employees across
‎78 countries. This role is in the International Health part of the business,
which has a number of well-known customer-facing brands such as Allianz Care,
Nextcare, and Medi24.

The International Health line of business provides international health, life
and disability insurance and services, reinsurance, and administration
services to a wide range of customers. These include multinational companies,
intergovernmental organizations (IGOs), non-governmental organizations (NGOs),
private individuals, families, and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care, and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment, and
value for our customers.

Job Details:
The Role of Policy Management Senior Officer is to Organize the daily tracker,
sort shipments, and process all the required documentation. Complete all
relevant daily, weekly, monthly and yearly reporting for productivity and be
aware of all team tasks, reports & deadlines

Key Requirements:
* Fluency in English is a must
* Second European language is essential (Italian, French, German, and Spainsh)
* Strong knowledge of Microsoft Office (Word & Excel)
* Experience in administration or mailroom
* Keyboard skills with experience of Microsoft office, Excel and other standard software.
* Flexible to work within our rotating shift patterns
* High attention to detail.
* Time Management
* Strong communication (verbal & written)
* Team Player
* Flexible and display ability to prioritise workload.
* Proactive and ability to use initiative, solution driven.
* Ability to work well under pressure
* Shows leadership skills & ability to delegate

Key Responsibilities:
* Organize and coordinate daily tracker workload in the morning. Process and print documentation requests from CSO's and the system in line with department targets.
* Prepare packs according to type, special and tailored requirements.
* Couriers & Post - All outgoing mail is sent via DHL Express or DHL Global Mail. Sort and prepare shipments according to SLA.
* Quality Control - Ensure quality check is carried out on prepared packs in line with department targets.
* Weekly shipments - Ensure weekly shipments are processed in line with our group agreements and department targets.
* Cost Containment: Always be budget conscious and support team with any cost saving ideas you may have or any changes to the team that could make a difference, support your team and the post room of any changes that have been rolled out during this project
* Reports & Trackers - Complete all relevant daily, weekly, monthly and yearly reporting for Productivity, EC, Stock Control, Error and Quality accurately and on time. Be aware of all team tasks, reports & deadlines.
* Build positive and professional working relationships with internal clients (e.g. Credit Control, Helpline, Renewals Team, Sales Team, Client Relations).
* Assist other teams with administrative tasks.
* Flexibility is required- You may be required to support teams within the Policy management department and work on email processing.
* Support your Team leader with the day to day management of workload ensuring that tasks are completed within SLA.
* Log Customer feedback in Salesforce upon receipt of the email in line with the Client Experience procedures: Identify, Investigate, Log, Resolve/ Follow up.
* Support your Team Leader with escalated queries & keep all parties informed

Job Level:
Entry Level
Location:
EG
Available until:
‎25/‎12/‎2022
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
Nextcare Egypt
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
‎19601