We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive and travel
insurance. Allianz Partners is a global family of over 19,000 employees across
78 countries. This role is in the International Health part of the business,
which has a number of well-known customer facing brands such as Allianz Care,
Nextcare and Medi24.
The International Health line of business provides international health, life
and disability insurance and services, reinsurance and administration services
to a wide range of customers. These include multinational companies,
intergovernmental organisations (IGOs), non-governmental organisations (NGOs),
private individuals, families and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment and
value for our customer.
Summary:
The role of the Policy Management Officer involves working in a fast moving
environment and administrating a portfolio of Corporate Clients. The roles
provide candidates with the opportunity to be the "face" of our company ,
working with our colleagues to ensure that we exceed the requirements of the
client or brokers on the administration and renewal of their contracts.
Main Tasks:
Key responsibilities will include, but are not limited to, the following:
* Be a strong team player with good communication skills
* Ability to be flexible and open to learning new skills
* Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
* Process 40+ email per day and work on additional tasks
* Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
* Build positive and professional working relationships with internal clients
* Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
* Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
* Responsible for the policy management of small, medium and large corporate clients.
* Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
* Aim to achieve a first time resolution when communicating via email or phone.
* Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Minimum Requirements
* Bachelors Degree
* Administrative experience in a customer focused role
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office (Excel, Word)
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busine…
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