Sales & Services Head

؜ - ؜مصر ؜ -

Job details

Date: Nov ‎28, ‎2022
Location: Zamalek Branch (EGY52), Egypt
Company: AL AHLI BANK OF KUWAIT


Job Purpose


To manage relationships with customers through handling queries/requests and
marketing/selling activities


Key Accountabilities


‎1. Sales Achieve sales targets for all bank 's products as per branch
business objectives
‎2. Sales opportunities Maximize opportunities to sell additional products and
services to the existing & potential Customers
‎3. Priority customers Maintain strong relationships with priority customers.
‎4. Customer service Deliver high quality customer service and exceed
satisfaction goals by reducing customer complaints
‎5. Complaints Resolve issues and complaints from customers; escalate issue
when outside authority
‎6. Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM
refurbishment, cash reconciliation, etc
‎7. Customer transactions Supervise CSRs in customer transactions, ensure
transactions are promptly logged and documents completed
‎8. Corporate governance Ensure all activities comply with corporate
governance & regulatory/legal frameworks


Education


Bachelor's Degree or Equivalent Certification/Experience


Experience


Minimum ‎6 years of experience in Customer Service


Competencies & Skills


Technical Expertise,
Leading People,
Developing Capabilities,
Managing Resources,

Job Summary

  • Advertiser: Al-Ahli Bank Of Kuwait
  • Announcement date: 29/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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