Job Description:
* Provide expert technical support and assistance to end-users.
* Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions.
* Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude.
* Log, track, and manage user-reported issues using our ticketing system, ensuring accurate documentation of interactions and solutions.
* Collaborate with cross-functional IT teams to troubleshoot and resolve technical problems effectively.
* Responsible for software installations, updates, and configurations to ensure smooth system operation.
* Contribute to the organization's knowledge base by documenting solutions and best practices.
* Generate and analyze service desk performance reports, identifying trends and areas for improvement.
* Suggest and implement process enhancements to optimize IT service desk operations.
Qualifications:
* Bachelor's degree in information technology or related field preferred.
* Minimum of 2 years of experience in an IT service desk or technical support role.
* Excellent Command of English is a Must
* Proficiency in troubleshooting hardware, software, and network issues across various platforms.
* Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
* Customer-focused attitude with outstanding interpersonal skills.
### **Job Information** Industry Retail Work Experience 1-3 years Salary 6875 City Maadi ,Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11728 ### **Job Description** * End User Device Support. * Troubleshooting Network connectivity problems (LAN, WAN, WiFi). * Support Appl…
21 March 2023 Testing and analyzing IT system and software performance. Resolving incoming client IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing sy…
Looking for a competent IT Service Desk Engineer to provide fast and useful technical assistance to end users Via telephone calls / remote / Physical support. **Qualifications** ** Responsibilities** * Receive, classify, and record all issues from users in a professional, courteous manner o…
**Posting Date** Jun 13, 2022 **Job Number** 22098686 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Brand** St. Regis Hotels & Resorts **Schedule** Full-Time **Relocation?…
**Posting Date** May 15, 2022 **Job Number** 22079931 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Brand** St. Regis Hotels & Resorts **Schedule** Full-Time **Relocation?…
* Telephone support and/or shift hours mandatory * Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. * Respond to all escalations on a timely manner in line with the Incident Handling Policy. * Provide updates to the…
1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…
Date: 18-May-2022 Company: Air Arabia Egypt (E5) Location: Cairo, EG Country: EG ## **Job Purpose** To provide support services to end users through various channels as required. Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of bus…
**Job Summary:** The IT Service Desk Associate will provide first line technical support to internal staff and be available to work on a shift pattern and out of hours pro rata. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosi…
Additional details **Level** P2 **Requirement location** Saudi Arabia - Jeddah **Number of Position** 1 **Employment type** ML **Cluster/Group** Microland Delivery **Business Unit** RUN - MIDDLE EAST **Department** Service Desk & Service Mgmt. Job Description replacement SO for abdullah bin mahfooz