21 March 2023
Testing and analyzing IT system and software performance.
Resolving incoming client IT queries remotely via email and phone, or at the
office.
Prioritizing and resolving IT concerns and escalating serious issues to
relevant stakeholders.
Avoiding service interruptions by performing system installations, updates,
and maintenance procedures.
Preparing training manuals and FAQ materials for easy-access end-user
guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimize IT performance and to prevent future
problems.
Collaborating with internal departments to ensure that IT needs are met.
Keeping informed of advancements in IT.
Requirements:
Associate's or bachelor's degree in computer science, information systems, or
similar.
At least two years' experience in an IT performance analysis and end-user
support role.
In-depth and current knowledge of computer programs and hardware.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
Arabic Speaker is an added advantage
### **Job Information** Industry Retail Work Experience 1-3 years Salary 6875 City Maadi ,Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11728 ### **Job Description** * End User Device Support. * Troubleshooting Network connectivity problems (LAN, WAN, WiFi). * Support Appl…
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