Duty Manager-Crowne Plaza West Cairo-Arkan

About Us:
Crowne Plaza is a global chain of full service, upscale hotels headquartered
in the United Kingdom. It caters to business travelers and the meetings and
conventions market. It is part of the (IHG) InterContinental Hotels Group
family of brands, which include InterContinental Hotels & Resorts, Holiday
Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As
one of the world's largest upscale brands, we have properties located in major
urban centers, gateway cities and resort destinations all around the globe and
can be found in nearly ‎100 countries with more than ‎429 hotels and ‎118,000
rooms globally.
Since opening in ‎2012 Arkan Plaza has evolved into West Cairo's primary
commercial and social destination, offering a multitude of retail and dining
outlets along with gyms, banks and offices. All radiating from its welcoming
central plaza, situated in the heart of Sheikh Zayed located on the 26th of
July corridor main spine, which connects the cities of Sheikh Zayed and 6th of
October with the central Cairo area.
Crowne Plaza West Cairo - Arkan the ‎178-room new build forms part of Phase II
of Arkan Plaza. The Hotel is ‎10 minutes away from the "new" Grand Egyptian
Museum and ‎15 minutes from the Great Pyramids of Giza. It is also in close
proximity to Cairo International Airport and will be just ‎10 kilometers away
from Sphinx International Airport. Business and leisure travelers can get the
best of both worlds with three meeting rooms and a business center along with
an outdoor pool and Club Lounge
We are currently looking for a Duty Manager to join our amazing team at Crowne
Plaza West Cairo - Arkan
Your day-to-day
* Promote inter-hotel sales and in-house facilities.
* Follow up with the credit department for all guest rooms account high balances and responsible for the over credit limit report.
* Clear out with the night auditor any discrepancies before the night run and ensure it's being done smoothly and in appropriate time, ensure room charges and taxes are posted on timely manner in coordination with the night auditor and front desk supervisor-in charge.
* Randomly check vacant rooms and reports any discrepancies to finance.
* Provide mentoring, coaching, supervision, disciplines and regular feedback to help manage conflict and improve Front Office team performance.
* Support and assist Front Office team at peak hours.
* Greet, escort and room VIP arrivals.
* Ensure all sections are attending as per their schedule and on time.
* Attend the daily briefing, and have inputs, so the team will be aware of what happening in the hotel.
* Understand and respond to guest's needs and ensure a high level of guest satisfaction.
* Report and communicate with the Front Office Manager all incidents affecting the guest experience and the hotel operations.
* Ensure VIPs and Priority Club guests are recognized.
* Ensure Limousine vehicles are up to standard before departing hotel by making a random check.
* Attend, maintain, investigate and log all guest complaints and ensure it ends to guest satisfaction.
* Make at least two courtesy calls per shift and update guest profile.
* Perform room's inspection as requested by the management to ensure it's ready for accommodating guests.
* Motivating and encouraging the Front Office Team to increase the Hotel Metrics (Guest Love, Loyalty enrolments, GSI, Quality Audit … etc.)
* Meeting dissatisfied guests during their stay/upon check-out and to turn their stay to memorable stay, ensuring that they will rate us ‎10/‎10..
* Fully aware with all hotel emergency procedures, hotel Warden System, Crisis Response Team and emergency contacts.
* Log and prepare detailed reports for fire alarms and other incidents in the hotel.
* Follow the standard chain of reporting of any incidents according IHG standard.
* Familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
* Log security incidents and accidents in accordance to hotel requirements.
What we need from you
* Bachelor degree.
* At least five years' experience in a ‎4/‎5 stars hotel as Front Desk operation.
* At least two years supervisory experience .
* Must speak fluent English .