Reservation Agent – Arabic Speaker

Description

Hilton is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
Hilton is the world 's leading global hospitality company, with more
hotels and more opportunities for talents to grow and succeed. With ‎7,000
properties, you'll find us in your neighborhood and in more than ‎120 countries
across the globe. Learn about our ‎18 hotel brands at
https://www.hilton.com/en/corporate/
Hilton Kuwait Resort is situated in the modern, vibrant, and cosmopolitan
city of Kuwait. Our five-star resort is set on ‎1,750 meters of Al Mangaf
coastline, curving alongside Kuwait 's largest private white-sand beach.
The Reservations department is responsible for identifying guest needs,
assisting guests in effective & efficient manner, converting business,
maximizing revenue, ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Hilton Kuwait Resort, it is the first guest contact point, sets
guest's expectation, adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.
Job responsibilities will include, but not limited to the following:
* Convert, quickly, inquiries into contracted business
* Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
* Provide prompt and efficient service while maintaining the hotels brand standards
* To maintain high level of guest telephone contact skills while promoting the hotel restaurants, spa and facilities through good selling and communication skills.
* To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
* To be fully conversant with all market segment and rate plans, together with special rates and packages.
* To maximise room revenues, and create additional revenue, by utilising effective Upselling techniques.
* To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day.
* To deal with telephone, emails, faxes, correspondence checking (VIP's, regular guest …), group allocations, and to respond to guest requests on a daily basis.
* To handle customer queries and complaints relating to the Reservations Department.
* To generate Sales Leads for potential Corporate Accounts.
* To participate company programs focusing on improving guest satisfaction.
* To achieve targeted scores in all Test Call programs assisting the hotel to maintain its ratings.
* To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information as directed by the Reservations Manager.
* To maintain the Reservation files in an up to date and accurate manner.
* To work closely with Front Desk and Events to maximise Guest Satisfaction.
* To achieve targeted scores in all Test Call programs assisting the Hotel to maintain its ratings.

Requirements

To move into this position you should have
* Excellent Arabic conversation skills is a must
* The ideal candidate will possess a minimum of ‎1 years of work experience in the relevant field.
* Relevant exposure within a ‎5 Star Hotel
* Good interpersonal skills
* Knowledge of responding to Emails and handling Word/Excel documents
* Excellent spoken & written English
* Eye for details
* Excellent administration skills
* Able to work under pressure
* Willing to learn & develop
* Able to work on shift basis
* Must be able to sit 8hrs a day while maintaining a smile and positive attitude
* Must be proactive
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!