DAFNE Coordinator

؜ - ؜Kuwait City ؜ -

Job details

Responsibilities



  • Responsible for patient recruitment day and calling

  • Responsible for collecting singed consent forms from patients and keeping it tracked and up to date.

  • Responding to general queries regarding patient service, doctor or educator availability

  • Points of contact between patients and DAFNE team

  • Maintain reports of participant attendance

  • Follow up with patients regarding any medical issue, requests, and following the hot line.

  • Collaborate with all staff members in DAFNE to assist with the overall management and smooth operations of the unit

  • Booking all courses and managing the team calendar/ meetings

  • Monitors project incidents and complaints to identify unusual occurrences and promptly reports to management for appropriate actions

  • Arrange DAFNE file numbers and Keep the DAFNE filing system like the UK database system

  • Participate in company quality improvement initiatives

  • Support as point of contact for first level escalations and issues

  • Responsible/ track DAFNE team (educators) documentation for the quality assurance

  • Participating and overview the marketing and advertisement and social media accounts

  • Responsible for annual reporting and annual visits for DAFNE graduates

  • Collect documents for approval from clients and admin, signature of manager and distribute to respective departments

  • Following up all DAFNE graduates' visits to be complete and up to date

  • Do all booking for DAFNE courses, refreshers and workshops with all other related units in DDI

  • Overview of the workflow

  • Responsible and required to write finance and activity reports in addition to collating documents for the head unit

  • Manage unit needs of storage and stationary items

  • Act as a point of contact for data/information requests from management or other departments in the institute

  • Extract the base line data for DAFNE graduates from the hospital/polyclinic where has been diagnosed at, as well as any other medical information needed

  • Any other relevant duty as assigned by the team


Required Skills and Expertise:



  • Over ‎5 years of previous experience in the similar role is required

  • Knowledgeable of Microsoft applications (Word, Excel, Power point)

  • Good communication skills

  • Must be Bilingual (Arabic and English)

Job Summary

  • Advertiser: Dasman Diabetes Institute
  • Announcement date: 07/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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