Loyalty Coordinator

؜ - ؜Kuwait City ؜ -

Job details

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
Job responsibilities:
We are looking for highly organized, proactive and solutions driven Loyalty
Coordinator who will be responsible for coordinating projects, in addition to
delivering projects, organizing various tasks for the Department Head, sending
weekly dashboards to the brands, supporting in programme experiences and
benefits, supporting in project follow up and admin tasks.


Organizational:
* You will be responsible for coordinating various teams on projects and supporting the Department Head on key tasks, reports, presentations and special projects
* You will be responsible for supporting and assisting in meetings, events, organizing workshops, trainings and programme refreshers
* Ensure all MUSE Marketing collaterals and updates are transmitted and received by Retail teams
* Communicate weekly targets and dashboards to brand managers and store staff
Experiences
* Curate MUSE-Exclusive experiences that are relevant to the Saudi Market
* Internally with MUSE brands
* Externally with complementary partners
* Post experiences on the App
* Create guides for call center
* Assess reports & strategize on uptake
Benefits
* Curate service hub (home delivery, alterations, valet, etc.)
* Map journeys, negotiate, liaise, and sign with external partners
* Brief agencies for collateral
* Create training and SOP guides
* Update App with Benefits
* Asses reports and strategize on uptake
Business Requirements:
* Support in plotting business requirements for new projects
* Support in customer journey mapping
* Support in writing briefs and summarizing feedback
Operational:
* Responsible for recurring weekly tasks like sending dashboard to brands and senior leadership, organizing status meetings etc.
* You will be responsible to follow up on the day-to-day activities related to own job with minimal supervision to ensure continuity of work
* Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
* Create process documents, ways of working and ensure team tasks are tracked according to priorities
* Ensure feedback received is categorized and passed on to every project stream owner
Proactive Liaison:
* Work closely with the Department Head and UAE MUSE team to ensure the key tasks and deliverables outlined for KWT is moving
* Understand roadblocks and present solutions for approval
* Provide reports and track tasks in an organized manner and ensure team deadlines set are being followed
* Follow up with third parties and brands on outstanding requests
Project Admin:
* Prepare excellent presentations for senior leadership teams
* Produce status summaries of verified project as per a specific calendar
* Taking meeting minutes from every task
* Follow up approval and payments cycles, and report delays
* Manage budget tracker, invoicing and reconciliation
* Participate in relevant projects and community activities as and when needed
Profile:
* Previous experience of working in Advertising or Marketing as an Account Executive
* Understand the Luxury market.
* Passionate about working in a start-up environment and learn from cross functional teams
* Must be highly organized, proactive and solutions driven
* Can provide examples of strong power point skills and effective storytelling - we would love to see your work.
* Good with Microsoft Excel and learning new tools
* Great attention to detail and ability to connect the dots with various streams
* Project coordination experience
* Excellent at collaborating
* Excellent at communications and building relationships
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.

Job Summary

  • Advertiser: Chalhoub Group
  • Announcement date: 08/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

More jobs like this

Kuwait City
08/06/2022

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…

Kuwait City
05/05/2022

Provide clerical and reception support to clinical staff and clients to ensure the efficient management of the unit. This includes coordinating all administrative tasks end to end including preparation of documents, correspondences to clients and administrative bodies, communicating schedules and d…

Kuwait City
05/05/2022

* University degree with at least 3 years of proven experience in car sales and rentals * Preference to Kuwaiti applicants * Good interpersonal skills, initiative and ability to communicate effectively with customers * Good track records in achieving revenue targets * Computer literacy *…

Kuwait City
05/05/2022

Acts as a translator for health care professionals within the clinic setting. Manages and maintains patient health information including patient data, clinic schedules, patient appointments and day-to-day activities of confirming appointments, rescheduling appointments and clinics, guiding patients…

Kuwait City
07/11/2022

### **Responsibilities** * Responsible for patient recruitment day and calling * Responsible for collecting singed consent forms from patients and keeping it tracked and up to date. * Responding to general queries regarding patient service, doctor or educator availability * Points of contac…

Kuwait City
18/04/2023

The Coordinator Vendor will be responsible for handling daily operations of the Non Food Verticals (NFV) and guiding NFV partners to be successful on Talabat. Being part of the Vendor Coordination Team, you will be handling all quality control checks required for non-food partners. Our agenda is to…

Kuwait City
11/05/2023

Alumni Coordinator Al Kuwait, Kuwait Ref:JB4687737 **New** #### **Job Description** **Department:** Alumni Affairs and Career Development **Reports to:** Director-AACD **Scope and Purpose** * Reporting to the Assistant Director - Alumni Affairs, Alumni Coordinator responsibilities include t…

Kuwait City
18/05/2023

This is an administration and operation role that primarily focuses on coordinating, maintaining records, issuing/receiving vehicles, and evaluating various work-related tasks in accordance with the company rules and regulations. Essential Duties and Responsibilities * Coordinate the delivery of …

Kuwait City
31/07/2022

* To be in Kuwait is must. * Must be bi lingual (English / Arabic). * Experience managing a team of at least 3-4 people with a proven track record with successful results * At least 4-5 years of working in a web / IT related field in Kuwait. * Excellent communication skills * Must be at l…

Kuwait City
01/09/2022

**Description** ## **Job Description:** Leidos is seeking experienced and talented professionals as we look to grow and to work with the US Army, Tank-Automotive and Armaments Command as part of the Allied Logistics Engineering Capabilities and Sustainment (ALECS) contract. ALECS global, noncommerc…

اللغة: العربيّة