The Company
Fast Telco Subsidiary of Ooredoo The Role
Responsible for the day to day operation of the Telesales/Telemarketing (B2C
and B2B) for Ooredoo & Subsidiary products & services. Supervision of staff
responsible delivering efficient, effective selling and survey campaign plans
resulting in increased revenue from subscribers.
Also, Coordinate with External Telesales agency to achieve company objectives,
and targets.
Key Accountabilities & Activities
* Oversee the staff in Telesales/Telemarketing to ensure they assist customers to understand the product packages that are best suited to their needs.
* Make telesales/telemarketing calls to customers for the purpose of up-selling and cross selling products and services.
* Monitor telemarketing delivery and act to ensure that sales objectives are met.
* Convene daily shift commencement briefings to review previous day's objectives, advise developments and provide a forum for exchange of views.
* Assists in identifying and providing input for staff training and development programs and follows-up with post-course assessment to gauge progress.
* Achieve the telesales targets assigned by the Team Leader.
* Ensure all targets are met, and advice of any issues or hurdles that faces telesales campaigns.
* Ensure sales orders and offer validation before the delivery stage and order fulfilment after delivery.
* Ensure proper Reporting is generated on time, reflecting accurate information related to telesales activities.
* Advice of methods or ideas that can enhance telesales activities.
* Ensure Contracts check and handover to ACQC Support Save Team unit in its operations; Ensure that all targets are monitored and met
* Enforce standard operating procedures
* Assist in ensuring work is allocated appropriately within the Telesales team to account for workload and skill levels on a daily basis
* Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
* Other duties as directed by supervisor or other superiors.
Requirements
* 1-2 years of experience required based on progression ladder
* Advanced selling / negotiation Skills.
* Good communication skills.
* Fluency in verbal and written English and Arabic.
* Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
* MS Office
* PC literate with a good knowledge of systems
* In-depth knowledge of the telecom products and services with superior knowledge of Billing and CRM systems.
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
Role Purpose **Support Security Operations Center** Key Accountabilities & Responsibilities * Develop SOC MSSP offers for B2B * Assist sales team as technical SOC Pre-sales * Manage Security Operations Centre and the Analyst staff associated with the SOC * Manage Multi-vendor Siem Sol…
**Available Opportunities** **VAC8892 - Manager, SOC/ Fast Telco Subsidiary of Ooredoo Kuwait** **Field:** Corporate Information Security **Contract Type:** Full Time - Permanent **Location:** Kuwait - Kuwait City **Closing date:** 31-Dec-2022 **Role Purpose: ** **Support Security Operations …
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
**Available Opportunities** **VAC8872 - SOC Engineer/ Fast Telco Subsidiary of Ooredoo Kuwait** **Field:** Corporate Information Security **Contract Type:** Full Time - Permanent **Location:** Kuwait - Kuwait City **Closing date:** 30-Nov-2022 **Role Purpose: ** **Support Security Operations …
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world . We are a dynamic global telecommunications player operating in 17 countries across the M…