Manager, Mobile Applications

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role
Transform Ooredoo Mobile and Web Applications to more agile and stable
platform by enriching the channels with Sales and Care Capabilities and adding
AI elements to improve customer engagement and experience in the Digital
Channels. Key Accountabilities and Activities
* Manage Mobile Applications development life cycle
* Plan and execute releases based on Roadmap and Feature enrichment in Sales and Care areas for all customer types
* Enhance Mobile Application API Integration
* Agile App development and Planning
* Responsible in maintaining feature repository and bug fixes releases
* Sync up Mobile and Web App Features and Releases
* Manage and Maintain Targeted Promotion based Web Applications
* Manage Large and Small Screen Related Compatibility
* Wearable & Connected Devices Technology implementationManage the Mobile and Web App CMS platform
* Owns the CMS upgrades and release activities
* Ensure CMS is business user friendly and keep on moving control from Technology to Marketing via enhancing CMS Capabilities
* Owns the SDKs and API's integration of the CMS
* Monitor User Journeys and continuous improvements of the apps journey to meet the customer expectations
* Enhancement of Technologies used to improve app customer experience and deliver OS specific featured releases
* Work with Customer Experience to improve and ease the User Journey
* Utilize Google Analytics and other Analytics tools to monitor customer behaviour and plan releases to fix the gaps
* Lead the Monitoring of Voice of Customer Reports and feedback to come up with action plan which fixes any issues encountered by customers
* Owns the E2E App Customer Journey enhancements and capabilitiesOwns the App Digital Analytical tools (Google Analytics, Adjust, …etc)
* Work with Marketing Intelligence to update the Reporting and Dashboard Views
* Weekly, Monthly, Quarterly Performance reporting to direct manager and other internal stakeholders
* Manage Social Media Activities related to Apps and Advertisement with Branding and Communication Team
* Monitor and Perform activities to increase Monthly Active User and Retention in both Mobile and Web Applications
* Work on Delivering Tailor made UX/UI that suites the telecom and Digital industry
* Adjust the Design Compatibility with new device dimension and specification releases
* Unify the Experience across web and mobile appsCome up with Short Term and Long-Term Projects to enhance and improve Mobile and Web Apps
* Improve Cost Efficiency by introducing cost efficient tools and platforms
* Perform yearly planning aligned with Strategic Marketing Initiatives
* Futuristic and AI Adoption in Mobile and Web Applications (Chat Bots, Predictive Marketing, Automated Customer Engagement Tools…etc)Ensure Quality of deliverable in Day ‎2 Day Content Changes
* Manage Quality of User Acceptance Testing on Mobile App, Web Apps, CMS, mCommerce Upgrades and Releases
Qualifications
Bachelor 's Degree in Information Technology, Computer Science or Relevant
Field of education