Shop Supervisor - L'Occitane

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
The job holder of this position is responsible for assisting the Store Manager
in managing the team, ensuring the attainment of sales target, delivering an
outstanding guest experience, maintaining the shop and brands merchandizing
and managing the stock, in alignment with the Company's policies and
procedures.
What you 'll need to succeed
‎1. Organizational:
Follow all relevant Retail policies, processes and standard operating
procedures so that work is carried out in a controlled and consistent manner
‎2. Operational:
Implement activities under minimal supervision
Escalate complex problems to the Shop Manager to ensure case/issue is closed
efficiently and in timely a manner
Guest Experience Focus:
Build and maintain guest experience standards in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints
Sales Focus:
Assist in the achievement of sales target allocated to the store
Participate with the sales executive team in generating sales through high
selling techniques
Manage VIP Guests relationships
Ensure stock levels are maintained as per guidelines
Ensure adherence to safety and security policies
Stock Replenishment:
Enter all received goods in Baan inventory and ensure proper record of all
stock movements
Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for inventory audit
Merchandising:
Maintain high standards of Visual Merchandising housekeeping in term of
cleanness, display, lighting and stock rotation
Implement all merchandising as per the Brand's visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards
Team Management Support:
Understand and communicate the organization's priorities to ensure team's
alignment with Group's objectives
Prepare schedule to ensure full coverage of the shop floor and maintain
grooming standards of the staff
Assist the Shop Manager in defining areas of responsibility for each sales
team member
Manage, engage and guide the team reporting to the Store Manager
Participate in relevant projects and community activities as and when needed
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.