About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail
division, Al Tayer Insignia, hosts a portfolio of some of the world's best
luxury brands in the fashion, jewellery, home and department store categories.
Complementing its position in luxury retail, Al Tayer Insignia has also built
new frontiers in lifestyle retail, representing leading brands in the Beauty,
Home, Fashion and Hospitality sectors. Our brands include Bloomingdales,
Harvey Nichols and Armani to name just a few!
About The Role
You ensure excellent customer service through effectively managing the
department team; controlling and monitoring department operations including
merchandising and stock control in order to achieve the department target
What You 'll Be Doing
* Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor.
* Analyse sales data to maximize sales on day to day basis
* Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
* Ensure that the standards of grooming, presentation and professional conduct are set and maintained
* Motivate team members to achieve shared goals and acknowledge team and individual successes
* Ensure all new starters are inducted into the department team
* Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
* Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
* Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
* Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
* Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc,
You have passion for retail and ability to priorities and organize own work in
order to make the most efficient use of time available. You are driven to
exceed goals and possess a desire to improve ways of working. You have
interest in luxury fashion.
* High school qualification
* 4 - 5 years supervisory experience in Sales or Customer Service environment
* Ability to work efficiently under pressure
* Strong Personal Leadership & Interpersonal skills
* Fluent in Written and spoken English
###### **Responsibilities** •Maintain and build solid relationships with key accounts. •Oversee front office receivables and collection activity. •Install uniform practices throughout the operation and observe deadlines. •Maintain high service standards and build solid rapport with counterparts at …
**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world 's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insi…
###### **Responsibilities** •Maintain and build solid relationships with key accounts. •Oversee front office receivables and collection activity. •Install uniform practices throughout the operation and observe deadlines. •Maintain high service standards and build solid rapport with counterparts at …
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