Helpdesk Technical Tier I Support

؜ - ؜Kuwait City ؜ -

Job details

Job Title:* Helpdesk Technician I
Job Location:
Kuwait
This position supports a US Military customer and may have a ‎24 x ‎7 support
requirement which could include an Extended Workweek (EWW) or Shift Work
during other than normal duty hours.

Job Responsibilities:
* Sit at help desk and respond to walk-in customer questions
* Field trouble calls via the phone and computer trouble ticketing system
* Perform laptop imaging and basic IP troubleshooting
* Build user accounts on the domain
* Add and remove computers from a Microsoft domain environment
* Assign user accounts to appropriate groups and permissions
* Build exchange mailboxes
* Troubleshoot user email issues
* Troubleshoot printers and map shared printers
* Document trouble calls and computer/network actions for reporting purposes
* Field trouble calls via the phone and computer trouble ticketing system.
Job Requirements:
* Associate's degree preferred
* Must have A+, Security+, Network+
* Should have MCP or comparable and CCNA (or be able to obtain)
* ‎7+ years experience with IT systems, ‎4+ years experience in IT customer support, ‎2 years of which are in a military requirement, OR ‎11 years recent specialized experience
* Must be a U.S. Citizen
* Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
* US Secret Clearance
Company Benefits:*


Medical, Dental, and Vision Insurance
Flexible Spending Accounts
‎401(k) Plan
Company-paid Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Cell Phone Allowance
Tuition Reimbursement (after one year)

Job Summary

  • Advertiser: Envistacom
  • Announcement date: 22/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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