Helpdesk Technician I

؜ - ؜Kuwait City ؜ -

Job details

Job Title:* Helpdesk Technician I
Job Location:
* Kuwait


Update: This position supports a US Military customer and may have a ‎24 x ‎7
support requirement which could include an Extended Workweek (EWW) or Shift
Work during other than normal duty hours.


Job Responsibilities:
* Sit at help desk and respond to walk-in customer questions
* Field trouble calls via the phone and computer trouble ticketing system
* Perform laptop imaging and basic IP troubleshooting
* Build user accounts on the domain
* Add and remove computers from a Microsoft domain environment
* Assign user accounts to appropriate groups and permissions
* Build exchange mailboxes
* Troubleshoot user email issues
* Troubleshoot printers and map shared printers
* Document trouble calls and computer/network actions for reporting purposes
* Field trouble calls via the phone and computer trouble ticketing system.
Job Requirements:
* ‎2 years of operational experience
* Must be a U.S. Citizen
* Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
* US Secret Clearance
Certifications:
* Information Assurance Technician (IAT) Level II (ref. DOD ‎8570.01-M, Paragraph C3.‎4.2) certification required (Security+, SSCP etc.).
* Microsoft client or server administration knowledge (MCT, MCSA, MCSE, etc.) preferred

Company Benefits
:
* Medical, Dental, and Vision Insurance
* Flexible Spending Accounts
* ‎401(k) Plan
* Company-paid Long-Term Disability
* Company-paid Life Insurance
* Paid Holidays and Vacation
* Employee Referral Program
* Employee Assistance Program
* Cell Phone Allowance
* Tuition Reimbursement (after one year)

Job Summary

  • Advertiser: Envistacom
  • Announcement date: 25/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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