Catering Manager - Arraya Ballroom

Posting Date Jun ‎19, ‎2022
Job Number ‎22102240
Job Category Event Management
Location Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait,
Kuwait VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
With more than ‎330 managed locations in more than ‎20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you'll ensure guests have a smooth, productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent, high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎2 years experience in the event management or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams
* Demonstrates self confidence, energy and enthusiasm.
* Understands how to manage in a culturally diverse work environment.
* Uses problem solving methodology for decision making and follow up.
* Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.
* Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Supporting the Management of Catering Operations
* Interacts with other catering employees, customers and guests, vendors and suppliers.
* Demonstrates knowledge of all departments within the property.
* Communicates group needs to various departments within the property.
* Prompts handling of all inquiries within market and parameters.
* Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service
* Communicates all details of catering events to operating departments and customers.
* Manages the quality process in areas of customer service and employee satisfaction.

Supporting and Coordinating with the Sales and Marketing Function
* Qualifies business and tracks leads.
* Solicits and books meetings, conferences and catered corporate and social events.
* Finalizes and upsells catering arrangements for group/convention business.
* Negotiates and markets to drive sales and create profits.
* Identifies customer needs and all sales opportunities which ensure successful catering events.

Conducting Human Resources Activities
* Provides constructive coaching and counseling to employees.
* Supports the development, training, and mentoring of employees.
* Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
* Motivates and provides a work environment in which employees are productive.
* Listens and responds to employee's needs.
* Manages group or interpersonal conflict situations effectively.
* Develops and manages hourly employees.
* Adheres to EEO and AA policies.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.