IT Infrastructure Engineer I

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Has work experience involving concepts and procedures in own discipline.
Technical Skills & Key Responsibilities
Continues to build knowledge of the organization, processes and customers
* Performs a range of assignments within a single function
* Develops competence by performing structured work assignments, but can propose improvements for frameworks and procedures
* Works under supervision and direction from more senior level roles
* Solves standard problems by analyzing possible solutions using experience, judgment, precedents and limited sources of information
* Administer the creation, operation, modification, and deletion of username and passwords of employees in the specified system and servers.
* Analyze user requirements and troubleshoot desktop, network & systems problems.
* Provide network access to users as required.
* Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.
* Liase with the vendors and other IT personnel for problem resolution.

Capabilities (Behavior, Knowledge, Skills, Abilities) Understands their
team's practices and processes
* Fast learner, actively seeking feedback
* Seeks out mentorship to grow their own experience
* Eager to learn and grow skillset
* Proactively seeks help & guidance from senior engineers
* Understands basic utility of the product
* Understands the importance of weighing cost and value in decision making
* Asks more senior engineers for help in applying this type of thinking to their work
Working within Talabat means access to world 's leading perks and benefits,
including:
* Dynamic & innovative environment
* Building the fastest growing, largest and most valuable network of online food ordering services in the world
* Working with diverse, cross-cultural teams from over ‎55 nationalities
* Developer Exchange Programs with other DH entities
* Company events, hackathons, cultural and sports events
* Fresh fruit, cereal, beverages, tea and coffee
* Comprehensive healthcare as well as subsidized gym membership and parking
* Relocation package (if required)
* Competitive salary