Do you have excellent communication skills? Then we are looking for you! For
our client in Kuwait are we looking for a call center agent. Our client is a
privately owned medical center in Kuwait, with a focus on aesthetic
healthcare. They have the largest ENT unit in Kuwait, with patients coming to
them for their most famous rhinoplasty procedure.
Your salary is a tax free all-inclusive salary! You will be employed by our
client for 2 to 3 years. Next to a direct employment, our client offers
healthcare coverage and leave and benefits as per Kuwait Labor Law.
Our client is looking to hire multiple Call Center Agents, who will be
liaising between their medical clinic and its current and potential clients.
The perfect candidate for this role will accept ownership for effectively
solving clients issues, complaints and inquiries; keeping customer
satisfaction at the core of every decision and behavior.
* Manage inbound and outbound calls in a timely manner;
* Follow communication "scripts" when handling different topics;
* Identify clients' needs, clarify information, research every issue and provide solutions and/or alternatives;
* Seize opportunities to upsell products when they arise;
* Build sustainable relationships and engage clients by going the extra mile;
* Keep records of all conversations in CRM system in a comprehensible way;
* Meet personal/team qualitative and quantitative targets.
You are a customer care professional with a friendly and pleasing personality.
You are an energetic employee with strong communication skills, thriving in a
fast paced, dynamic environment.
Skills & Competencies:
* Excellent communication skills, English and Arabic;
* Knowledge and experience with specific Arabic-Khaleeji accent;
* Strong phone skills along with active listening;
* Customer focus and adaptability to different personality types;
* Quick learner, proficient with computer and CRM systems;
* Ability to multi-task, set priorities and manage time effectively.
Education & Qualifications:
* Relevant Bachelor degree;
* Previous experience in a customer support role;
* Currently living and working in Kuwait.
The Role **Position:** Call Center Agent Industry: Car protection Gender: Male/Female Nationality: Arab - Non-Egyptian (English/Arabic Speaking) Requirements **Salary range:** KD 400 Location: Sharq, Kuwait Duty: 8 hours/day (from 8am to 4pm) 5 days/week Hiring will be from inside Kuwait w…
The Role **Position:** Call Center Agent Gender: Female Requirements **Location:** Salmiya Duty: 9 hours/day (1hr break) \x5Cu2013 6 days/week (two shifts, 9AM-6PM or 12PM-9PM) Hiring will be from inside Kuwait with candidates having valid Kuwait transferable visa About the company …
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