•Receive all incoming calls, greet callers and route calls to appropriate
personnel in a timely and efficient manner. •Take note of messages from
external callers in case the concerned employee is not available and ensure
that the message is delivered. •Ensure that all phone lines are working
properly and report malfunctions to Head Office and alert phone technicians
for rectification. •Assist colleagues and foster an environment of teamwork
and collaboration. •Make requisite attempts to handle customer complaints in a
prompt and effective manner as per company policies and escalate cases to
his/her superior if required.
Education Degree
: Secondary
Major
: -
Years of Experience
: 2 - 4 Years
Field of Experience
: Work experience in call center or customer relation
•Fluency in Arabic & English •Good communication & negotiation skills
•Customer focused •PC Proficiency in MS applications
Gender
: Any
Age
: 20 - 40 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 8:00 am to 4:00 pm
Salary
: Attractive Salary
Other Benefits
: NA
Job Country
: Kuwait
Nationality
: Kuwait
Career Level
: Mid-Career
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