The Role
Position Title: Customer Experience Manager Employment Type: Full-time
Salary: up to 1.7K KWD all-inclusive depending on experience and
qualifications plus temporary accommodation Job Location: Kuwait About the
Client: A Kuwait based standalone restaurant, serving international cuisine.
Job Description: • Define and implement standards/procedures for ensuring
optimal customer experience • Collaborate with marketing, and Operation teams
to enhance customer experience and brand awareness • Align customer experience
strategies with marketing initiatives. as well as informing customers about
existing and new brands • Conduct surveys to gather information on customer
opinion of our services/menu • Analyze customer feedback on our service/menu,
as well as preparing reports to the management • Utilize social media
platforms in reaching out to customers to help resolve issues and provide
quick response to inquiries • Supervise the activities of customer experience
team to ensure their interaction with customers reflect positively on the
company
Requirements
Qualifications: • 45 years old and below • Minimum 5 year of experience on
the same role from the F &B; Industry • Open to candidates currently based in
the GCC region
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE.
Our team has been in the market since 2004 and we are supporting various
industries with their staffing needs across the Middle East and Africa.
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