Summary
As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client
Advisors to deliver the highest performance through a customer centric
attitude.
You will lead from the shop floor, delivering real time coaching and feedback
to achieve business and product category goals. You will develop and grow the
talent within your team.
You are an ambassador of the brand, promoting our Values and Amplifiers.
Job Description
Key Accountabilities
Team
*
Promote a positive and professional team environment that fosters trust,
integrity and superior performance standards, leading by example.
* Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
* Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
* Conduct regular and monthly performance conversations, discussing results and developing action plans.
* Participate in attracting, recruiting and onboarding a high performing team.
Workday and local platforms and offline through paper forms and documents..
* Monitor your team's adherence to company policies and procedures; follow up when needed.
* Support opening and closing of the store as Manager on Duty.
* Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
* Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Client
*
Lead and inspire your team on executing a superior client experience, ensuring
the hospitality mindset is in each Client Advisor.
* Full utilization of the various clientelling tools to activate, retain and grow team and personal client base.
* Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
* Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
* Manage and resolve customer issues, delighting and retaining the client relationship.
Product
*
Monitor the performance of the assigned categories and proactively propose
action plans to reach the targets.
* Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
* Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Job Type
Regular
Start Date
2023-12-12
Schedule
Full time
Organization
Luxury Goods Kuwait
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