On the wave of the oil boom of the 1940s, a national carrier was born in 1954.
Initially, Kuwait Airways Company served a limited network of Basra, Abadan,
Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier
was facing economic hardship, and the government of Kuwait took a 50% interest
in the airline, subsequently doubling the company's capital. Having entered
the rough and tumble world of aviation, the government finally took 100% share
in Kuwait Airways.
Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world's
first jet-engined airliner. In the 1960s, the national carrier rapidly
expanded its route map, and scheduled services to London began three times a
week. To keep pace with fast-moving aviation requirements, three Boeing 707s
were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707
fleet of eight aircraft.
In 1978, Kuwait Airways entered the wide-body age by taking delivery of its
first two B747-200s, adding a third the following year. This expansion
permitted Kuwait Airways to extend its network to New York to the west and
Manila to the east.
Modernization of the fleet continued, and four B727-200s were delivered in
1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered,
and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.
Following the destruction of its premises and 15 of its aircraft during the
Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company
was restored after the Liberation of Kuwait, and a basic strategy was
constituted to expand its operations around the world. After the Liberation of
Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.
In 2016, the airline was formally registered as a private company and its
Corporate identity was rebranded to reflect its modernization and
transformation. Focused on customer centricity and efficiency the airline
initiated restructure programs on its organization, operations, and services
to meet and exceed its stakeholders expectations. In 2022, the airline
established a transformative program that envelops four main pillars across
the domains of Environment Social and Governance (ESG), Performance, Customer
Experience and Growth.
Today, with a diverse workforce of around 7,000 employees distributed
globally, Kuwait Airways operates one of the youngest fleet in the region,
owning 32 aircraft and operating to more than 60 direct flight destinations
from its single airline hub in Terminal 4, located at Kuwait International
Airport. Plus an additional 82 destinations through its partnership with other
airlines. The airline will further expand its network when it takes delivery
of other narrow bodied aircraft including seven wide bodied A330-900neo and
two A350-900.
Kuwait Airways is activity recruiting for the position of Assistant Researcher
Customer Relation, in this role your responsibilities will include but not
limited to:
Basic Function and Scope :
Carries out various customer relations activities such as receipt and
registration of all complaints and comments and assist in reviewing and
investigation such comments as directed includes sorting handling and
dispatching of all data concerning customer comments and related resolutions
prepare correspondence / statistic as requires and maintain relevant records
assists in preparing a wide variety of reports charts graph by help of higher
position.
Tasks and Duties :
a. Carries out various customer relations activities such as receipt and
registration of all complaints and comments and assist in reviewing and
investigation such comments as directed includes sorting handling and
dispatching of all data concerning customer comments and related resolutions
prepare correspondence / statistic as requires and maintain relevant records
assists in preparing a wide variety of reports charts graph may be helped by
the researcher staff. Participates in e registration and processing of
complaints comments a compliment received via comments emails or other mean of
communication
b. Assists in sorting out and review of complaints refers serious complaints
to supervisor and process other to respective units following established
procedures and supervisor 's direction prepares acknowledgement to originators
of complaints commented as necessary.
c. Initiates as directed, investigation of complaints by sending to
respective sections and follows action taken until satisfactory resolution is
reached before cases are considered closed keeps supervisor advised on
progress appropriate and all matters which need his attention.
Requirements**
* 1 year experience in related airline services activities.
*
Bachelor's degree in business administration or equivalent.
I'm interested
Closing Date
15/09/2023*
Industry
Airline - Aviation
Work Experience
*1-3 years *
City
*Kuwait City *
Province
*Kuwait *
Country
*Kuwait *
Postal Code
*14000
### **About us** On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government o…