Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Job Description
First impressions are everything! As a Front Desk Agent / Receptionist, you
will take care of the guests from the moment they arrive to their departure by
ensuring they have a memorable experience with us.
Reporting to the Front Office Manager, responsibilities and essential job
functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Greet, check in and settle guest accounts while ensuring all service standards are followed
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Take the initiative to add a personalized experience
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Qualifications
Are you the right fit? - The Suitable Talent
* Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
* 0-2 years related experience or training preferred.
* Experience handling multiple phone lines preferred.
* Strong customer service skills required
* Strong organizational skills required
Education: High School Diploma or equivalent.
Additional Information
Prior experience working with Opera or a related system is an asset.
Fluency in English
additional languages are a plus.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and
promote diverse talent.
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