Guest Experience Supervisor

Job Number ‎22219539
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dubai International Financial Centre, DIFC off
Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions. Secure
payment prior to issuing room key, verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests, contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter and locate
information using computers/POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects weighing less
than or equal to ‎10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.