Guest Experience Supervisor

Guest Experience Supervisor
Full Time
About Four Seasons Hotel DIFC
In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC
is a boutique-style sanctuary - ideal for business trips and urban getaways.
Stylish and filled with art, this intimate address features just ‎106
accommodations, including ‎28 suites. With its iconic location, fresh approach
to luxury and legendary personalized service, Four Seasons is sure to exceed
the high expectations in the ultra-competitive Dubai market. Successful Four
Seasons Candidates will be offered once-in-a-lifetime opportunity rich in
personal and professional growth.
Join our Team
* Work with a team that boasts of employee diversity of ‎36+ nationalities and which is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities
* Checks in/out guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.
* Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Has the ability to drive and conduct the team in the absence of the GEM, reporting to the FOM.
* Has the ability to drive the team for excellent results, ensuring lobby coverage at all times.
* Has the ability to guide and ensure all tasks on the check list are completed in an efficient manner.
* Has the ability to perform other tasks or projects as assigned by the hotel management staff.
* Coordinates arrivals, departures and billing requirements .Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
* Review the daily arrivals for the next two days with AFOM / GEM to make proper arrangement for the rooms.
Requirements
* Preferably Graduate from Hospitality School & Completed High School Education
* Minimum one year working experience in a similar ‎5-star hotel
* Additional language will be an advantage
What do we offer
Tax free Salary, Service charge, complimentary full board living accommodation
in a high quality, well-resourced staff housing, paid home leave tickets,
vibrant social and sporting events, free transportation to and from work, end
of Service Gratuity, excellent Learning & Development Programmes, Vibrant
fitness facilities including Swimming Pool and many more.
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs