Role Purpose:
Technical Support team maintains the computer networks of all types of
organizations, providing technical support and ensuring the whole company runs
smoothly.
monitors and maintains the company computer systems, installs and configures
hardware and software, and solves technical problems.
Role Details - Key Responsibilities and Accountabilities:
Document technical knowledge in the form of notes and manuals
Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Definition of Success
Qualification, Experience & Skills:
Minimum Qualifications/education
* Bachelor Degree in Computer Science/ Computer Information System
Minimum experience
* +4 years' experience in a managerial role in IT, with at least 2 years within MAF Retail
Skills
* The ability to think logically
* A good memory of how software and operating systems work
* Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
* The ability to work well in a team
* Problem solving skills
* A strong customer focus
* The ability to prioritise your workload
* Attention to detail.
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