Front Office Supervisor

؜ - ؜Dubai ؜ -

Job details

A Front Office Supervisor supervises the activities manages at the hotel front
desk, including check-in/check-out, Guest requests, concierge services and
promotion of in-house activities.


What will I be doing?


As a Front Office Supervisor, you will oversee the front office activities
between the Guest, the hotel, and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and, therefore, must perform the following tasks to
the highest standards:



  • Supervise Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Advise your shift team of any special events or VIP Guests in the hotel that day

  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

  • Maximize sales revenues through up-selling and marketing program

  • Manage Guest requests, inquiries, and complaints promptly and completely

  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
    What are we looking for?


A Front Office Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:



  • Front Office experience in the hotel, leisure, and/or retail sector

  • Strong commercial/business awareness and demonstration of sales capabilities

  • Calm, organized work ethic with the ability to prioritize and meet deadlines

  • Excellent supervisory, inter-personal, and communication skills

  • A passion for delivering exceptional levels of Guest service
    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!

Job Summary

  • Advertiser: Hilton
  • Announcement date: 06/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

More jobs like this

Dubai
16/06/2022

Overview: **Our Company - Wyndham Hotels & Resorts** Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the…

Dubai
18/06/2022

**Posting Date** Jun 17, 2022 **Job Number** 22101776 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Edition Hotels **Schedule** Full-Time **Relocation?** …

Dubai
18/06/2022

**Data de divulga çao da vaga** Jun 17, 2022 **N º do Cargo** 22101776 **Categoria de emprego** Rooms & Guest Services Operations **Local** The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Marca** Edition Hotels **Hor ario** Full-T…

Dubai
21/06/2022

**掲 載日** Jun 20, 2022 **ジ ョブ番号** 22102703 **求 人カテゴリ** Rooms & Guest Services Operations **場 所** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 地図で表示 **ブ ランド** Sheraton Hotels & Resorts **ス ケジュール** Full-Time **配 置転換ですか?** N **職 位の種類** …

Dubai
25/06/2022

**Posting Date** Jun 24, 2022 **Job Number** 22106555 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** JW Marriott **Schedule** Full-Time **Relocat…

Dubai
21/06/2022

**Fecha de publicaci on** Jun 20, 2022 **N umero de Empleo** 22102703 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Marca** Sheraton Hotels & Resorts …

Dubai
29/06/2022

**Posting Date** Jun 28, 2022 **Job Number** 22108459 **Job Category** Rooms & Guest Services Operations **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Autog…

Dubai
13/05/2022

Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description In this role you are a key ambassador for the hotel and the brand, and…

Dubai
03/05/2022

Overview: Comprising of The First Group's award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection's portfolio of five operational hotels are renowned for their world…

Dubai
29/06/2022

**Data wysy łki** Jun 27, 2022 **Numer oferty** 22107500 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Four Points by Sheraton Downtown Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates ZOBACZ NA MAPIE …

اللغة: العربيّة