Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or
romantic escape, AVANI Hotels & Resorts provides the right space for guests
who value the details that matter.
Job Description
In this role you are a key ambassador for the hotel and the brand, and will
work to create one of the most powerful first impressions for our guests. You
will have a friendly and outgoing personality, and a genuine interest in
meeting and taking care of guests from all over the world. You will be an
information provider, diplomat, salesperson, hotel representative, and public
relations agent, all of which needs to be portrayed with utmost politeness,
efficiency, and friendliness. Additionally, you will monitor daily guest
arrivals, ensuring all reservations are honored, requests are carried out and
realistic expectations are met. You must remain up-to-date with current
knowledge about all the hotel products, services and facilities including room
types and rates, food and beverage outlets and promotions, spa and health club
offerings. You will ensure that you and the team are fully compliant with all
brand standards and Front Office Standard Operating Procedures. You will
ensure that all guests are enjoying a positive and memorable experience.
Qualifications
*
College diploma in hotel management or related field
* Previous experience in Front Office or Guest Services
* Good Communication skills
* Experience with Front Office Systems
* Good English skills, both written and spoken
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