Job Description:
* Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
* Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
* Have an extensive knowledge of the menus and other F&B outlets.
* Serving in either conference rooms or other F&B outlets if required.
* Taking orders from the guests, explaining menu and advising the guest on their decision making.
* Liaising with management for advice if required.
* Communicating with the kitchen about the orders and being very clear about special wishes of guests.
* Consistently upselling of food and beverages and making guests aware of the promotions.
* To be aware about the items availabilities.
* If necessary preparing orders like drinks and preparing snacks and breads.
* Serving at parties and reception if required.
* Dealing with the payments and doing closure paperwork if required.
* Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
* Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
* Responsible for cleaning tasks during and after service.
* Making sure that all the guest areas look immaculate.
* Attending departmental meetings if required.
* Taking feedback from the guests and notifying management about it.
* Sharing ideas for improvement.
* Know the software in the F&B outlets to be able to put in the orders.
* Ensuring the guests receive what they ordered, guest satisfaction is key at all times.
Desired Skill & Expertise:
* A minimum of 2+ years experience is essential.
* Preferably experienced in high volume F&B operations.
* Maintains great customer service to all guests.
* Planning and organising tasks, people and supplies.
* Excellent interpersonal and communication skills.
* Quantified experience in food safety and hygiene.
* Advanced customer service skills.
**Posting Date** Feb 22, 2022 **Job Number** 21148447 **Job Category** Food and Beverage & Culinary **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** W Hotels **Schedule** Full-Time **Relocation?** N **Position Typ…
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