IT Executive

Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global
property developer with a fast-growing portfolio of upscale hotels,
residential properties, F&B brands and real estate asset management services.
Since our launch in ‎2005, we have carved a highly successful niche offering
unrivalled property investment opportunities in high-growth markets to clients
from more than ‎70 countries worldwide.

We were among the first developers to identify the tremendous potential in
providing private investors the opportunity to purchase hotel guestrooms,
suites and serviced apartments in our collection of upscale properties located
in highly popular locations across Dubai. We back up our success with a list
of International Property awards along with strategic partnerships with
companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines
and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working
environment with clear growth potential along with award winning sales &
marketing tools, a state of the art showroom featuring Dubai's only virtual
helicopter tour and endorsements from a number of international sporting
celebrities.
Job Description:
*
Troubleshoot IT System and Hardware.
* Manage and monitor Network Devices.
* Administer Databases.
* Follow all company policies and procedures; protect company assets. Address guest's service needs.
* Responsible for providing comprehensive IT support and technical functions.
* Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
* Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
* Responsible to adhere with all information security policies and hotel/property/outlet procedures.
* Manage and monitor the A/V equipment in the property/F&B outlets.
* Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU, and configure reports.
* Setup, Install and troubleshoot POS, Check and KOT printers.
* Maintain inventory of all technology devices.
* Supporting the roll-out of new applications/systems.
* Prepare project status reports.
* Prioritizing and managing many open cases at one time.
* This position will also require on-call response to incidents as necessary.
* Oversight and management of a 24x7x365 environment which may require some off shift work.
Desired Skill & Expertise:
* Degree in Information Technology, Computer Science, etc
* IT related Certifications & Trainings.
Technical Capability:
* Working knowledge of relevant operating systems, software, network installation and configuration.
* ‎3+ years of experience in a similar role.
* Excellent problem-solving and critical thinking skills.
* Good knowledge of Opera, Micros, FMC and SUN System.

Soft Skills:
* Excellent communication and interpersonal skills
* Excellent problem-solving skills
* Good Analytical and reasoning skills
* Work under pressure
* Conflict resolution
* Good organization, time management and prioritization.