Social Media Coordinator

؜ - ؜Dubai ؜ -
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Job details

Social Media Coordinator - ( ‎22000010 )
Description

Role Purpose


The Social Media Coordinator is liable for developing original content and
suggest creative ways to attract more customers and promote our brand. He /
she is responsible for increasing web traffic and customer engagement metrics
aligned with broader marketing strategies.
Responsibilities



  • Assist in the development of engaging, creative and innovative content for regularly scheduled posts, which engage audiences and promote brand-focused messages.

  • Support in the creation of relevant post captions and hashtags and ensuring translation is correct and reviewed.

  • Act as the voice of BFL Group on the front lines for responses to customer social media DMs, comments and google reviews and other customer contacts during the Support Experience.

  • Ensure brand consistency in messages across all social media channels.

  • Respond to, track, report on, and highlight the support issues encountered.

  • Report based on customer feedback.

  • Keep track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders to keep fine-tuning the customer's experience.

  • Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.

  • Answer product questions, make recommendations, coordinate exchanges and returns with the Centralized customer service team.

  • Support the Marketing team in the preparation of events, including assisting at the venue on the day of the event.


Qualifications

Qualifications
* Bachelor's degree, preferably in marketing/communications or similar.
* Excellent written and spoken English and Arabic (Arabic is a must)
* A passion for Marketing/social media and community building.


Primary Location : AE-AE-Dubai
Work Locations : TECHNOPARK Techno Park Dubai ‎80794
Job : Coordinator
Organization : BFL UAE BU
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Sep ‎8, ‎2022, ‎1:45:‎09 PM

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Job Summary

  • Advertiser: BFL Group
  • Announcement date: 20/12/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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